If the subscriber of any plan surrenders the connection, then
The request for refund will be considered in case of RCIPL inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect.
NO REFUND IS APPLICABLE IN ANY OTHER CASES.
If refund is applicable then, Plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month.
Customer needs to surrender RCIPL CPE (Customer-premises equipment) in working condition. In case of non-receipt of CPE in non-working condition the penalty will be applicable. Service tax shall be accounted for against the charges. Refund, if applicable will be processed within 30 working days from the date of cancellation.
How are refunds effected in the event of non-fulfillment of contracts?
In case of refunds on cancelled Appointments / Services for which payments had been made upfront to RCIPL through Payment Gateway, the user's credit card account or the bank account, as the case may be, will be credited within 10 - 15 days upon due verification.