Who takes responsibility for fulfillment of services opted for?
While RCIPL takes all efforts to facilitate access to Service Providers, the actual performance of the services is the responsibility of concerned Service Providers.
What are the terms & conditions for cancellation of contracts?
Please read the terms and conditions set forth by respective Service Providers to understand their cancellation and refund policies. Also note that, at times, Service Providers may cancel / refuse to accept some orders due to non-availability of required professionals or non-fulfillment of certain clauses by customers.
Does RCIPL cancel contracts? If yes, under what circumstances it is done?
Yes, when certain basic information about the users that is required to be passed on to the Service Providers is not forthcoming, RCIPL may be forced to cancel contracts.
Before creating a cancellation request, please contact Customer Services on 011 658 96589 for details of services that may be more suited to your needs. Our Customer Services team is available 9am - 6pm weekdays.